Support Plans

Community Support and Discussion Forums avalible for all customers & Parnters at https://forums.velirs.com


Our phone lines are open for Customers with Standard and Premium Support Plan

EE +372 699-1-699 | IN +91 8882-008-009 | US +1 (646) 655-0-611


Expected response times are:

Support Hours
on Schedule
8x5 (Monday to Friday) 24x7 (Monday to Sunday)
Severity
Per Instance Standard Premium*
Urgent*
Business Hrs
Same Day*
2 Hrs
High
Business Hrs
Same Day
4 Hrs
Normal
Business Hrs
24 Business Hrs
8 Business Hrs


*All Urgent and High severity tickets and all Premium customer tickets can be escalated via the portal or via the phone line, if there is no response in the expected time

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